My temperature is not syncing (no timestamp)
If your temperature doesn’t have a timestamp, you will not be able to sync it to the app, since the app doesn’t know which day the temperature was taken.
This can happen for a few different reasons:
- If you measure without having paired your thermometer with the app
- If you have taken out or replaced the battery without connecting the thermometer with the app afterwards
- If you have done a firmware update on the thermometer and not connected it with the app afterwards
- If you have done a factory reset of the thermometer and not paired it with the app afterwards
If you have a temperature saved on your thermometer that doesn’t have a timestamp, you can still add it in the app manually by going to the Add data page and typing it in there.
To make sure that your future temperatures can be synced, we recommend that you make sure that your thermometer is paired with the app (you can read about how to do this here).
If you have replaced the battery or done a firmware update, you should go to the My device page and connect your thermometer with the app by pressing the Settings button on the thermometer.
My thermometer shows “Start measuring” but nothing happens
If this happens, please take the battery out and put it back in. Once you have done this, you need to connect your thermometer with the app by going to the menu > My device and then clicking on the Settings button on the thermometer.
The firmware update was not successful
If you are not able to update your firmware, please reach out to our Support team via this link so that they can assist you. You can read more about how to update your firmware here.
The thermometer says “Measuring error, try again in 10”
This error may appear if you measure twice without pausing in between. The thermometer will ask you to wait 10 seconds and show a countdown to let you know when you can measure again.
Please note that you should only measure once each day, right when you wake up, and this is the temperature you should sync with the app. You can read more about when and how to measure here.