Note: This article explains how to connect your thermometer to the NC° app for the first time. If you are trying to sync your temperature, please visit the article How to sync your temperature to the app with the NC° Thermometer Gen2 instead.
Once you receive your NC° Thermometer Gen2, you need to pair it with the Natural Cycles app to begin measuring your temperature.
How to pair as a new Cycler
You can pair your thermometer via your Today page by clicking Pair my thermometer and following the setup process. You can also do this by going to the menu in the top left corner of the app > My device > Pair.
To pair your thermometer, please follow the steps below (you will see these steps in the app when you click on Pair):
- Ensure that Bluetooth is enabled on your phone and keep the thermometer close. Then, click through the steps in the app.
- Ensure the thermometer is turned off, and when the app tells you, press the Bluetooth button to initiate the pairing process.
- When the pairing is complete, you will see a popup in the app.
Continue to follow the steps provided in the app to test how to measure with the thermometer and sync your temperature with the app.
Once the thermometer is paired, you can begin measuring your temperature the following morning according to our guidelines in the article: How to measure with the NC° Thermometer Gen2. You can find the guidelines for when and how to measure in the app by going to the Learn Tab > Guides > Measuring.
If you have previously used a different thermometer, you will find the option to pair your NC° Thermometer Gen2 by going to the menu > My device > Switch device > NC° Thermometer Gen2
How to pair if you have used a different thermometer
If you have previously used a different thermometer, you will find the option to pair your NC° Thermometer Gen2 by going to the menu > My device > Switch device > Set up.
We recommend switching devices at the start of a new cycle. While the algorithm takes the change into account, for the smoothest transition with the least amount of Red Days, you should change devices when your next period starts.
To pair your thermometer, please follow the steps below (you will see these steps in the app when you click on Set up):
- Ensure that Bluetooth is enabled on your phone and keep the thermometer close to it. Then, click through the steps in the app.
- Ensure the thermometer is turned off, and when the app tells you, press the Bluetooth button to initiate the pairing process.
- When the pairing is complete, you will see a popup in the app.
Continue to follow the steps in the app to test how to measure with the thermometer and sync your temperature with the app.
Once the thermometer is paired, you can begin measuring your temperature the following morning according to our guidelines. You can find the guidelines for when and how to measure in the app by going to the Learn Tab > Guides > Measuring.
For some more information about your thermometer and its features, please go to the Learn Tab > Guides > Thermometer.
What do I do if the pairing doesn’t work?
If the pairing is not successful at first, we recommend that you try going through the pairing process again. Before you do, it may be helpful to disconnect any other Bluetooth device that may be connected to your phone, completely close (“kill”) the NC° app, and re-open it.
If the problem persists, please contact our Customer Care Team through this link: Submit a request and we’ll be happy to help you.