In this article, we have outlined some troubleshooting steps to help you if you encounter any issues with your NC° Thermometer Gen2.
I’m trying to sync my data right away after measuring, but the temperature doesn’t appear in the app, or I get the Er.Bt error
- Switch the thermometer off
- Stay on the Add Data page
- Click the Bluetooth button on the thermometer, and the data should start syncing
You will also find the instructions in this video:
My thermometer says SET
- Go to the My Device page and try to connect your thermometer there
- Ensure that the NC° Thermometer Gen2 and your phone are within range
- Turn Bluetooth on your phone off and on again
- If you have other Bluetooth devices connected to your phone, please try disconnecting them before syncing
- Remove the battery and put it back in. Once you have done this, please go to the menu > My device > Troubleshooting and help and pair your thermometer with the app again by clicking on Set up thermometer again.
- If you have an Android device, check that ‘Location’ is enabled. If not, please enable ‘Location’ and try pairing again.
You will also find the instructions in this video:
The initial pairing was successful, but I’m having trouble syncing
- Ensure that the NC° Thermometer Gen2 and your phone are within range
- Ensure that you have the latest version of the app installed
- Close and open the app again
- Turn the thermometer off and on again
- Turn Bluetooth on your phone off and on again
- If you have an Android phone, make sure that you have Location turned on
- If you have other Bluetooth devices connected to your phone, please try disconnecting them before syncing
- If you have an Android device, check that ‘Location’ is enabled. If not, please enable ‘Location’ and try pairing again.
- Unpair and pair your thermometer again with the app. You can do so through the top menu > My device > Troubleshooting and help > Set up thermometer again
Can I add my temperature manually?
Hopefully, the steps above helped solve the problem. If that is not the case, as long as you’ve already paired your thermometer with the app (see the article How to pair your NC° Thermometer Gen2 with the app), you can always add your temperature manually. You can do this by tapping on the temperature field on the Add data page and typing in your temperature there.
You can view a saved temperature on your thermometer by pressing and holding the Bluetooth button for at least five seconds while the thermometer is switched off. The most recent temperature value will then be displayed along with the date and time of the measurement.
The thermometer can save up to 30 temperatures, and if you would like to view your older temperatures, you can simply click on the Bluetooth button again to go to the next temperature.
I’ve never managed to pair my thermometer to the app
You can find the steps to pair your NC° Thermometer Gen2 with the app in this article: How to pair your NC° Thermometer Gen2 with the app.
The thermometer doesn’t measure and/or I see an error on the thermometer screen
For the thermometer to give you a temperature, you first need to pair it to the app. You can find the steps for pairing in this article: How to pair your NC° Thermometer Gen2 with the app.
If you have paired the thermometer and it gives you an error message, please go to the troubleshooting guide (found under My device > Troubleshooting and help > Thermometer Troubleshooting) to check what the error means and what steps to follow.
Please also use the function Measuring Training in the app. You can find this by going to the menu in the top left corner > My Device > Troubleshooting and help > Measuring Training.
I've tried all the troubleshooting steps and that didn't help
If you have tried all the steps and still need help, you can contact our Customer Care Team here: Submit a request to the Support Team