Known app errors you may be experiencing:
1. “I’ve purchased a subscription, but the app is asking me to subscribe again when I log into my account.”
It may be that you used a different email address to subscribe, and the following article has some more information on steps you can take: Why is the app asking for payment when I have a subscription? If you do not remember that address, please contact our Customer Support team with a copy of your receipt, your full name, and the last four digits of your credit card (or your PayPal address), and we will help you find your account.
2. “I cannot update the date I gave birth.”
This could be that the date you are trying to add is conflicting with some other data the app has on you. Please contact our Customer Support team with the following information, and we will adjust this for you:
- The date of your last period before pregnancy
- The date of your first positive pregnancy test
- The date you gave birth
3. “I am unable to sync my Oura Ring to my NC° app.”
Please visit our Oura troubleshooting guide for the steps to fix this and other kinds of Oura syncing issues: What to do if Oura does not sync to Natural Cycles.
4. “I am unable to sync my Apple Watch to my NC° app”
Please visit our Apple Watch troubleshooting guide for the steps to fix this and other kinds of Apple Watch syncing issues: What to do if Apple Watch does not sync to Natural Cycles.
5. “I am unable to sync data from/to Apple Health.”
To understand how the Apple Health integration works and for troubleshooting steps, please visit this article: How to sync with Apple Health.
6. “My payment is not going through."
If you are struggling with making a payment, this article may be helpful: What should I do if my payment doesn’t go through?