If you have an active subscription with Natural Cycles, you should be able to access your account without having to pay again. Your subscription is connected to the email address you used when you register your account, so you can use your email and password to log in.
If you are taken to the page where you are asked to select a subscription plan, it may be that you were automatically logged in with another email address, depending on your phone settings. This may, for instance, happen on an iPhone if you have the face or fingerprint recognition activated, in which case your phone will automatically apply an Apple ID email without giving you the chance to fill in the login details with your email and password.
If that happens, you can find the option to log out at the very bottom of the page, where you can also see which email address you are currently logged in with.
To log into your account, please follow these steps:
- When you open the app, you will see the following options: Create account, Take a look, or Already have an account? Log in here. Select Already have an account? Log in here.
- Next, you will be asked to either Sign in with Apple/Google or Sign in with email. Please select Sign in with email.
- Type in your email address and password.
If the app automatically asks you to create an account, you should be able to use the arrow in the upper left corner, which will take you back to the screen where you can log in.
In case you do not see that screen, you can still enter your email address in the Create account section. The app should automatically recognize that you already have an account with us and it will allow you to log in without having to pay again.
If you experience any issues with logging into your account, you can reach out to our Support team via this link and we’ll be happy to help you.
