Subscription Refund Policy
We do not offer refunds for purchases of Natural Cycle subscriptions. Before purchasing our product, all users acknowledge and agree to the following:
-
All purchases are final. Due to the nature of the service and instant access to the product upon purchase, we are unable to offer refunds, regardless of usage or outcome.
-
Medical Device Classification: Natural Cycles is a certified medical device. In keeping with standard industry practices for medical devices, purchases are non-refundable once the product has been accessed.
- Understanding Effectiveness: Natural Cycles is clinically tested and provides science-based birth control. However, as with all forms of contraception, no method is 100% effective. The occurrence of an unintended pregnancy does not mean the product is defective. Pregnancy is always a known risk when using any form of birth control, and users accept this inherent risk when they sign up and pay to use the app.
If you have questions about how the app works, we encourage you to review our FAQs or contact our Customer Care team before purchasing.
Renewal Information
Your Natural Cycles subscription will renew automatically at the end of the paid period unless canceled at least 24 hours before the renewal date.
If you have an NC° Annual Subscription, you make one payment once per year, and you will receive a renewal reminder email approximately 30-40 days before the annual renewal date.
If you have an NC° Monthly Subscription, you make a payment every month, and you will receive a renewal reminder email approximately 30-40 days before the charge processes on the 13th month (i.e., one year after your monthly subscription began and every year after to remind you a new year of monthly charges is approaching).
For more information on how to cancel an upcoming subscription renewal, please follow the instructions in this article: How to cancel a subscription.
Note: If you purchased a subscription through Apple (via the App Store), all subscription management, including reminders, cancellations, and refunds, are handled through Apple.