When you sign up for Natural Cycles, whether it’s for a Monthly or Annual subscription, you will need to cancel it if you don’t want your subscription to be automatically renewed on the next renewal period. Your subscription's cancellation must be made at least 24 hours before the renewal date. You will then receive an email verifying you have successfully canceled.
Deleting the Natural Cycles app from your phone won’t cancel your subscription — you’ll have to follow the steps below to stop future payments successfully.
Canceling a subscription doesn’t retroactively refund already completed subscription payments. In addition to that, previously paid subscription fees can’t be prorated based on your cancellation date.
If you have previously paid with PayPal or a credit card, you need to cancel your subscription by accessing your account and following these steps:
- Open your app or log in through our web app.
- Tap on the menu in the top left corner of your screen
- Click on 'Account,’ and again on your Monthly/Annual subscription.
- Press the ‘Cancel Subscription’ button at the bottom
- Once completed, you will see a new indicator showing 'Canceled' next to your subscription.
If you have paid with your Apple ID (In-App purchases), you must go to your Apple ID in your phone settings and cancel it from there. See Apple's description here on how to view or cancel subscriptions.
You can re-activate your subscription at any time under the same menu - all your data is saved in your account. You can continue to add data for the remainder of your paid period, and you will see the date your subscription ends under the same menu under 'Account.'
If you cancel your subscription before the end of the current subscription period, we will not refund any subscription fees already paid.