The most common reason this happens is that you’re trying to log in with an email address that is not tied to your subscription. Your subscription is connected to the email address you used when you first registered your account, so make sure to use that same email address and password to log in.
I’m asked to select a subscription plan when I open the app
If you’re asked to select a subscription plan when you open the app, it’s possible that you were automatically logged in with another email address. For example, this can happen if you have an iPhone with either face or fingerprint recognition activated, in which case your phone will automatically apply an Apple ID email without allowing you to log in with your own email and password. You can see which email you’re currently logged in with at the bottom of the page where you’re asked to select a subscription plan.
To log into the correct account, please follow these steps:
- Log out of the app by clicking on Log out at the bottom of the page.
Once you have logged out, you will see the following options on the app’s start page:
- Create account
- Take a look
- Already have an account? Sign in.
- Select Already have an account? Sign in.
- Next, you will be asked to either Sign in with Apple/Google or Sign in with email. Please select Sign in with email.
- Type in your email address and password.
I’m asked to create an account when I open the app
If the app automatically asks you to create an account, use the arrow in the upper left corner to go back to the screen where you can log in.
If you’re not able to go back, you can still enter your email address in the Create account section. The app should automatically recognize that you already have an account with us, and it will allow you to log in without having to pay again.
If you experience any issues logging into your account, you can contact our Support team via this link, and we’ll be happy to help you.
I have paid with Apple but the app doesn’t recognize my payment
If you have paid for your subscription via your Apple ID (in-app purchases), you may have to restore your subscription for it to activate on your Natural Cycles account.
To do this, please go to the menu in the top left corner of the app > My account > Restore iTunes subscription.