If you encounter issues while syncing your Oura temperature trend data to the Natural Cycles app, please follow these troubleshooting steps:
- Please ensure you’re opening your Oura App and allowing your ring to sync with the Oura App. The Oura Ring and the Oura App need to sync each day in order for the data to be made available to Natural Cycles.
- Refresh the Natural Cycles app.
- Go to the menu in the top left corner > Settings > My Device, and check if it says 'Connected' under 'Connect with Oura'.
- If this is not connected, you can connect with Oura again by pressing on ‘Connect with Oura’ and following the instructions there. Note: If your Oura Ring disconnects, there will be a warning sign in the Today view.
Who to contact when the troubleshooting steps don’t work:
|The Oura Ring is connected to both the Oura App AND the Natural Cycles app - but your data still does not sync.||Natural Cycles' support team (here)|
|The Oura Ring does not connect to your Oura App, or if you have any kind of issues with the ring itself.||
Oura’s support team (here)
Note: if you see the text ‘Not enough data’ in your Add Data page after you have tried to sync, this means that your Oura Ring didn’t collect enough data. This may happen if you didn’t wear the ring during the night, if your ring was not positioned correctly on your finger, or if the ring ran out of battery. Learn more here.