How does my Natural Cycles subscription renew?
To ensure you never lose access to your daily fertility status, all Natural Cycles subscriptions are set to renew automatically.
- Annual Subscriptions: You pay once a year. We will send you a reminder email 30 to 40 days before your annual renewal date, so you have plenty of time to make changes if you wish.
- Monthly Subscriptions: You are billed monthly. You will receive a reminder email 30 to 40 days before your 13th month begins (marking your one-year anniversary with us), and every year after.
How do I cancel my subscription?
You can cancel your subscription renewal at any time. To avoid being charged for the next billing cycle, you must cancel at least 24 hours before your renewal date. Please note: Deleting the app from your phone does not cancel your subscription.
To cancel:
- Go to Manage Account and log in to your account
- Select Billing
- Tap Cancel current subscription
Your subscription will remain active until the end of your paid period.
Note: If you purchased a subscription through Apple (via the App Store), all subscription management, including reminders, cancellations, and refunds, is handled through Apple.
Can I get a refund?
All Natural Cycles subscription purchases are final and non-refundable. Because Natural Cycles provides immediate, full access to our digital service upon purchase, we are unable to offer partial or full refunds—regardless of app usage.
Why is our policy strict?
- Certified Medical Device: Natural Cycles is a regulated, certified medical device. In alignment with standard industry health practices, digital access cannot be returned once accessed.
- Understanding Effectiveness & Unintended Pregnancy: Natural Cycles is clinically tested and backed by science. However, like all contraceptive methods, no birth control method is 100% effective. While rare, an unintended pregnancy is a known inherent risk of any birth control method and does not mean the product is defective or eligible for a refund.
If you have questions about how the app works, we encourage you to review our FAQs or contact our Customer Care team before purchasing.