Can I change my subscription plan?

You can change your subscription plan at any time: you can switch from a Monthly subscription to an Annual subscription and vice versa. 

For the change to be applied, you need to do it at least 24h before the date of your next renewal. Your new subscription will then start at the end of the current paid period.  

For example, if you have a Monthly subscription that is set for the 20th of January, and change to an Annual subscription on the 1st of January, the Annual subscription will start on the 20th of January. The payment will be made when the new subscription starts.

You can check the date of your renewal in the app under the top menu > My account > Manage my subscription. 

However, to change your subscription, you will need to go to our website.

You will find detailed instructions on how to manage your subscription for different devices below. Click into the scenario that applies to you:

• How to change your subscription from a phone
• How to change your subscription from a computer
• How to change your subscription from your iPhone settings (App Store purchase)

Note: if you purchased a 6-month kit, you can also upgrade to an Annual or Monthly subscription plan. In that case, the new subscription will start once your current subscription expires. 

How to change your subscription from a phone

1. Visit our website​​.
2. Click on the menu in the top right corner of your screen and select Manage Account (see below).   
   
   
3. Log in with your email and password.
4. Once in your profile, go to Billing > Plan > Manage subscription. 
5. Select the subscription plan that you would like to switch to (Annual or Monthly) and click on Update subscription.
6. A confirmation will then appear on the screen with the date of your renewal.

How to change your subscription from a computer

1. Visit our website​​.
2. Scroll all the way down to the bottom of the home page, and select Manage Account (under Support — see below).
   
   
3. Log in with your email and password.
4. Once in your profile, press Billing > Plan > Manage subscription. 
5. Select the subscription plan that you would like to switch to (Annual or Monthly) and click on Update subscription.
6. A confirmation will then appear on the screen with the date of your renewal.

How to change your subscription from your iPhone settings (App Store purchase)  

If you have paid for your subscription through the App Store (via your Apple ID/In-App purchases), you will need to manage your subscription from your phone settings. See Apple's description on how to change subscriptions here.