Note: The WHOOP integration is available on NC° app version 5.8.2 or higher.
If your WHOOP is not syncing data to the WHOOP app, please refer to WHOOP's support in the WHOOP Support Center for help.
My WHOOP wearable is not syncing with the NC° app
If your WHOOP is not syncing with the Natural Cycles app successfully, please ensure that:
- The device you are trying to sync is compatible with Natural Cycles (WHOOP MG or 5.0).
- You are logged into the correct WHOOP account.
- You enter the email address associated with your WHOOP account when connecting your device to the NC° app. This email address can be different from the one you use for Natural Cycles.
- You enabled the required data-sharing settings. Sometimes these don't go through properly. Try unpairing and re-pairing your WHOOP in the NC° app (☰ Menu → My Device) and make sure you allow data sharing when prompted.
- You have a stable internet connection and Bluetooth enabled.
My temperature data isn’t syncing
If you see the text ‘Not enough data’ below the temperature section for previous days, this means there wasn’t enough data available for that day. This may happen if you didn’t wear the WHOOP overnight, if you slept for fewer than four hours, if your wearable wasn't positioned correctly, or if it ran out of battery.
If your WHOOP temperature data isn’t syncing with the Natural Cycles app at all, here are a few things to check:
First, confirm your account setup:
- You’re logged into the correct WHOOP account in the WHOOP Connect app
- When connecting WHOOP to Natural Cycles, you entered the email linked to your WHOOP account (this can be different from your NC° login email)
Next, review a few sync settings:
- Confirm your data syncs successfully in the WHOOP app
- Make sure Bluetooth and internet are enabled
- Ensure your WHOOP firmware is up to date
- Reconnect your WHOOP to NC° (top menu > My Device)
- Remove your WHOOP charger before going to sleep. If the charger remains attached overnight, the device cannot record your temperature for that night.
- If your data isn't showing up right away, don't worry—syncing can occasionally take a few minutes. Please give it a little time and try checking the app again later.
Can I import previous temperature data using my WHOOP?
Yes — when you first connect WHOOP, Natural Cycles can import up to 6 months of your historical data.
Who to contact when the troubleshooting steps don’t work:
| If… | Contact: |
The WHOOP wearable has synced to the WHOOP app, but the data doesn’t sync with the NC° app. |
|
The WHOOP doesn’t sync with your WHOOP app, or if you have any kind of issues with the device itself. |