Included in this article:
When can I expect to receive my order?
How do I track my order?
Do I pay for shipping?
Can you ship to a P.O. box?
Can you ship to an APO/FPO address (U.S. Only)?
Do you ship to my country?
Can you expedite shipping?
What will the package look like?
My order has not yet arrived, what should I do?
Can I return my order?
When can I expect to receive my order?
We aim to ship all orders within 24 hours after the order is placed to ensure a quick delivery. When the next day is a holiday or a weekend day, your package will be sent out on the next business day.
We ship from our logistics centers located in Brazil, Sweden, the U.K., and the U.S. All estimated delivery times are based on the estimated transit time to your shipping address with the shipping provider.
How do I track my order?
Once the order has been shipped, you will receive a confirmation email containing your package’s tracking number. Please note that the tracking number can take 24-48 hours to update as the package moves through the shipping provider’s network.
Below you can see how long we estimate it may take from when you place your order to when it is estimated to arrive based on where your delivery address is located:
|
Location |
Shipment method |
Estimated delivery time (incl. processing time) |
|
Australia |
10-15 business days |
|
|
Brazil* |
21-28 business days |
|
|
Canada |
7-12 business days |
|
|
European Union |
4-7 business days |
|
|
New Zealand* |
5-10 business days |
|
|
Rest of Europe (non-EU)* |
7-12 business days |
|
|
Singapore |
11-15 business days |
|
|
Sweden |
1-4 business days |
|
|
U.K. |
2-6 business days |
|
|
U.S. |
2-4 business days |
|
|
Rest of World |
7-12 business days |
*Natural Cycles can be used for contraception in the U.S., Europe (+ the U.K.), Singapore, and Australia. Natural Cycles is FDA Cleared as a digital birth control method in the U.S., CE-marked Class IIb medical device (CE0123) for use as a method of birth control in Europe (+ the U.K.), listed on the SMDR in Singapore, and is listed with the Australian Register of Therapeutic Goods making Natural Cycles available as birth control in Australia. If you are located in a country listed outside of the U.S., Europe (and the U.K.), and Australia, please note that Natural Cycles is available as a fertility monitor, but not as a birth control method.
If your order is sent with Deutsche Post, please note the following: Once the package arrives at the destination country, it is typically passed to the local postal service to complete delivery. Use the links below to track your package with your local postal service using your Deutsche Post tracking number:
Canada: Canada Post
Denmark: Postnord
Finland: Posti
France: La Poste
Ireland: An Post
Netherlands: PostNL
Norway: Posten
Singapore: Singapore Post
Spain: Correos
Switzerland: Swiss Post
If your local postal service is not mentioned above, please contact them to see if they have your package.
Do I pay for shipping?
When signing up for Natural Cycles, the thermometer ships for free.
For orders from our online store, the cost of shipping is calculated at checkout based on the products you are buying and where you are located. Depending on where you live, we have different shipping costs; to Sweden shipping is $3 USD, to the U.S. and much of the rest of the world shipping is $6 USD, and to Australia and New Zealand shipping is $12 USD. Should you reach a purchase over $30 USD, you will receive free shipping. VAT taxes are included in the product price.
Keep in mind that international shipments are subject to customs, duties, and/or taxes of the destination country. As the recipient, you are responsible for the payment of customs duties, fees, or taxes determined by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. For more information, we recommend that you contact your local customs office.
Can you ship to a P.O. box?
While we'd love to offer this option, our shipping partner UPS is unable to deliver to P.O. boxes. We ship with UPS to Australia and New Zealand, so if your shipping destination is a P.O. box in those countries, you will need to provide an alternate shipping address. We apologize for this inconvenience.
Can you ship to an APO/FPO address (U.S. Only)?
In the U.S., we can ship to APO/FPO addresses. Please follow the following format for shipments to these addresses:
|
Format |
Example APO address | Example FPO address | Example DPO address |
|
Name: of the recipient (rank/grade/rating is optional) Address line 1: PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), Address line 2: The recipient's Military Post Office Box number. It is unnecessary to add specific military formations (for example, "1/20 24th Infantry") City: APO (Army Post Office) or OMDC (Official Mail Distribution Center) number. State: "state" designator (AA, AP, AE) Zip: preferably ZIP+4 Country: US (you should keep the US as the shipping country even if you are located abroad) |
GEN Name, Last Name Address line 1: PSC 1234 Address line 2: Box 12345 City: APO State: AE Zip: 09204-1234 Country: US |
CAPT Name, Last Name Address line 1: USS Cochrane (DDG-21) City: FPO State: AP Zip: 96543-1234 Country: US |
Name, Last Name Address line 1: Unit 8400 Address line 2: Box 0000 City: DPO State: AE Zip: 09498-0048 Country: US |
| Include the APO and "state" designator (AA, AP, AE). Do not use the state that the distribution hub is in (FL, CA, NY). This may cause delays in package processing and delivery. | For FPO addresses aboard a United States Navy or the United States Coast Guard vessel, use the ship's name and hull number. | When mailing to a DPO address, do not include the embassy’s street address or the recipient's job title. |
Do you ship to my country?
There are some countries we are unable to ship orders to. If you are located in one of the following areas, we really appreciate your interest in Natural Cycles but are unfortunately unable to ship to you at this time.
- Central and South America (except for Brazil and Chile where we can only send the Celsius basal thermometer)
- Africa
- Arabian Peninsula (Yemen, Oman, Qatar, Bahrain, Kuwait, Saudi Arabia, United Arab Emirates, Jordan, Palestine, Syria, Iran, and Iraq)
- Caribbean Islands
- Russia
- Afghanistan
- Indonesia
- Ukraine
You can still use Natural Cycles if you're located in these areas if you purchase a basal body thermometer locally.
Can you expedite shipping?
At this time we do not offer express shipping. We apologize if this causes any inconvenience for you. Please feel free to contact our customer support team for any concerns you may have regarding the timing of your shipment.
What will the package look like?
Generally, our thermometer kit arrives in a brown carton box with the purple NCº logo on the top.
Generally, shipments containing more than 1 item or an item other than our thermometer arrive in a purple bubble mailer envelope with white NCº logo on one side.
My order has not yet arrived, what should I do?
We’re so sorry that your order hasn’t shown up yet and we will make sure you get your delivery as soon as possible. Please check these common reasons a shipment hasn’t arrived yet below and if you still believe there’s an issue, please contact our customer support team who can look into this with you.
- Has the estimated time of arrival passed yet?
Please check the table above for the estimated delivery time range in your area. If you are still within the estimated time of arrival, please remain patient. The package is most likely in transit and should be delivered to you shortly!
If your delivery is outside the estimated time of arrival, your package may be lost in transit, or your country’s customs processing time may be causing a delay. If your shipment has not arrived within the estimated delivery time stated in the table above, please please check your tracking code to see if the package is still in transit directly with the shipping carrier. If you need further assistance, you can reach out to our customer support team who can help determine the cause of the delay and provide a solution for you. Please ensure that you always include your full postal address when contacting us regarding your order.
2. Is your address information complete?
If there is some missing information that was not entered at the time of purchase, such as house number, street name, correct zip/postal code or state/province info, unfortunately, the package may not be delivered, as the address is incomplete. In this case, please check your tracking code to see if you can request a change of address directly with the shipping carrier. If you have further issues, please reach out to our customer support team so that we can resolve the issue with you and make sure you get your shipment as soon as possible.
Additionally, if you have chosen to get the package delivered to an address that you are not registered to or do not have your name on the mailbox, the postal service may not be able to deliver the package. In this case, please check your tracking code to see if you can request a change of delivery directly with the shipping carrier. If you need further assistance, please contact our customer support team so that we can resolve the issue with you and make sure you get your shipment as soon as possible.
Can I return my order?
Please refer to the terms of use for all information concerning returns.
Subscriptions
Please note that Natural Cycles does not offer a right of return/refund on the subscription. You can cancel your subscription at any time (at least 24 hours before its renewal date), but there will be no refund of any subscription fees already paid. You will have access to your account during your whole paid period. You can read more about how to cancel your subscription and our refund policy here.
Webshop orders
If you decide you no longer want the item(s) ordered from our webshop, you have 14 days from the day you receive your item(s) to ship the item(s) back to us (please note that this does not apply to our digital subscriptions). Only items that are unopened, undamaged and that are in the original packaging are eligible for return and refund. Several types of goods cannot be returned for a refund. This includes perishable goods (such as ovulation and pregnancy tests), intimate and sanitary goods, as well as downloadable software products.
Please note that the direct costs of returning the item(s) are the responsibility of the customer. Please contact customer support to initiate the return and receive the return address you should use when purchasing your return shipping label.
When packing the item(s) to return, please pack the items in such a way that no damage can occur during shipping. You as a customer are responsible for the items until they are returned and reach us.
Once your return is received and inspected, we will (if applicable) send you an email to notify you that we have received your returned item and notify you of the status of your refund (approval or rejection). If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. If rejected, we will provide information on why that is the case.
Registering a complaint of a defective product
You place a complaint by emailing info@naturalcycles.com. In order to claim the right of complaint, you as the customer have to prove that the defect on the item was present at the time of purchase. The complaint must be done within a reasonable time after you notice or should have noticed the error. This does not include digital products such as Natural Cycles subscriptions or gift cards.
For items that are defective and for which you complete a formal customer complaint, the complaint is eligible for a refund. Additionally, the shipping costs for returning defective items are refundable to a reasonable amount.
You may request that a defective item be replaced by a comparable product. Depending on where you live, the time it may take for your exchanged product to reach you can vary. Some products are limited in quantity and might be impossible to replace. If this is the case, you will be notified by customer support and a refund will be issued.