We are working hard to be able to deliver as quickly as possible to our users around the world. We are currently looking into opening logistics centers across the globe to cut down the delivery time. If your order has yet to arrive, it can be due to a couple of reasons:
1. The Estimated Time of Arrival hasn't passed yet
The ETA differs from country to country. Please check for your ETA here.
If you are still within the estimated time of arrival, please remain patient. The package is most likely in transit and should be delivered to you shortly.
2. A c/o name is needed
If you have chosen to get the package delivered to an address that you are not registered to or do not have your name on the mailbox, the postal service may not be able to deliver the package. The postal workers may not be allowed to deliver packages to an address where the recipient's name is not corresponding to the one on the mailbox.
As the thermometer is a medical device, some country's customs may take a bit longer and this might prolong the delivery time.
4. Missing address information
If there is some missing information that was not entered at the time of purchase, such as house number, street name, correct zip/postal code or state/province info. Then, unfortunately, the package may not be delivered, as the address is incomplete.
5. Got lost in the mail
Sometimes, very rarely, the package gets lost during transit. This is quite rare, but it may happen.
If you have been waiting longer than the estimated shipping time or you realize that you have entered an incorrect address, please contact our Support team, and we will be happy to help you sort this out. Please ensure that you always include your full postal address when contacting us regarding your order.